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应该怎样用英语投诉和道歉?

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发表于 2016-7-9 23:17:52 | 显示全部楼层 |阅读模式
  遇到不满意的事情和对待需要投诉时,礼貌地说比较奏效。而且有趣的是,你可能先要说SORRY,再提出你的投诉,这样显得很有教养和礼貌,你的问题才会得到更圆满的解决。
          比如,在商店里,收款员找错了钱,你可以说: "Excuse me, I think you"ve given me the wrong change"
或者 "Sorry, I think this change is wrong. I gave you $20, not $10."
          在酒店里房间的调温器坏了:"Excuse me, but there"s a problem with the heating in my
room." "Sorry to bother you, but I think there"s something wrong with the
air-conditioning."
          失窃了?quot;I"m afraid I have to make a complaint. Some money has gone missing
from my hotel room."
          房间没有整理:"I"m afraid there"s a slight problem with my room - the bed hasn"t
been made."
          当人们发现自己错了而道歉,一般都会说SORRY,然后再提出把事情做好的解决办法。
          比如对应上面对调温器的投诉:"Excuse me, but there"s a problem with the heating."
          或者 "I"m sorry - I"ll get someone to check it for you."
          或者 "Sorry to hear that - I"ll send someone up."
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