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Section B
Directions: In this section, you are going to read a passage with ten
statements attached to it. Each statement contains information given in one of
the paragraphs. Identify the paragraph from which the information is
derived.
You may choose a paragraph more than once. Each paragraph is marked with a
letter. Answer the questions by marking the corresponding letter on Answer Sheet
2.
Robot Management
A. Robots have been the stuff of science fiction for so long that it is
surprisingly hard to see them as the stuff of management fact. A Czech
playwright, Karel Capek, gave them their name in 1920 (from the Slavonic word
for "work" ). An American writer, Isaac Asimov, confronted them with their most
memorable dilemmas.
Hollywood turned them into superheroes and supervillains. When some film
critics drew up lists of Hollywood's 50 greatest good guys and 50 greatest
baddies, the only character to appear on both lists was a robot, the
Terminator.
B. It is time for management thinkers to catch up with science-fiction
writers. Robots have been doing auxiliary jobs on production lines since the
1960s. The world already has more than lm industrial robots. There is now an
acceleration in the rates at which they are becoming both cleverer and cheaper:
an explosive combination.
Robots are learning to interact with the world around them. Their ability
to see things is getting ever closer to that of humans, as is their capacity to
ingest information and act on it. Tomorrow's robots will increasingly take on
delicate, complex tasks. And instead of being imprisoned in cages to stop them
colliding with people, they will be free to wander.
C. America's armed forces have blazed a trail here. They now have no fewer
than 12,000 robots serving in their ranks. Peter Singer, of the Brookings
Institution, a think-tank (智囊团), says mankind's 5,000-year monopoly on the
fighting of war is breaking down. Recent additions to the battlefield include
tiny "insects" that perform reconnaissance (侦查) missions and giant "dogs" to
terrify enemies. The Pentagon is also working on the EATR, a robot that fuels
itself by eating whatever biomass (生物量) it finds around it.
D. But the civilian world cannot be far behind. Who better to clean sewers
or suck up nuclear waste than these remarkable machines? The Japanese have made
surprisingly little use of robots to clear up after the recent earthquake, given
their world leadership in this area. They say that they had the wrong sort of
robots in the wrong places. But they have issued a global call for robotic
assistance and are likely to put more robots to work shortly.
E. As robots advance into the service industries they are starting to look
less like machines and more like living creatures. The Paro (made by AIST, a
Japanese research agency) is shaped like a baby seal and responds to attention.
Honda's robot, ASIMO, is humanoid and can walk, talk and respond to
commands.
F.Until now executives have largely ignored robots, regarding them as an
engineering rather than a management problem. This cannot go on: robots are
becoming too powerful and ubiquitous (无处不在的). Companies may need to rethink
their strategies as they gain access to these new sorts of workers. Do they
really need to outsource production to China, for example, when they have clever
machines that work ceaselessly without pay? They certainly need to rethink their
human-resources policies--starting by questioning whether they should have
departments devoted to purely human resources.
G.The first issue is how to manage the robots themselves. Asimov laid down
the basic rule in 1942: no robot should harm a human. This rule has been
reinforced by recent technological improvements: robots are now much more
sensitive to their surroundings and can be instructed to avoid hitting people.
But the Pentagon's plans make all this a bit more complicated: many of its
robots will be, in essence, killing machines.
H. A second question is how to manage the homo side of homo-robo relations.
Workers have always worried that new technologies will take away their
livelihoods, ever since the original Luddites' fears about mechanised looms.
That worry takes on a particularly intense form when the machines come with a
human face: Capek's play that gave robots their name depicted a world in which
they initially brought lots of benefits but eventually led to mass unemployment
and discontent. Now, the arrival of increasingly humanoid automatons in
workplaces, in an era of high unemployment, is bound to provoke a reaction.
I.So, companies will need to work hard to persuade workers that robots are
productivity-enhancers, not just job- eating aliens. They need to show employees
that the robot sitting alongside them can be more of a helpmate than a threat.
Audi has been particularly successful in introducing industrial robots because
the carmaker asked workers to identify areas where robots could improve
performance and then gave those workers jobs overseeing the robots. Employers
also need to explain that robots can help preserve manufacturing jobs in the
rich world: one reason why Germany has lost fewer such jobs than Britain is that
it has five times as many robots for every 10,000 workers.
J.These two principles--don't let robots hurt or frighten people--are
relatively simple. Robot scientists are tackling more complicated problems as
robots become more sophisticated. They are keen to avoid hierarchies (层级) among
rescue-robots (because the loss of the leader would render the rest redundant).
So they are using game theory to make sure the robots can communicate with each
other in egalitarian (平等) ways. They are keen to avoid duplication between
robots and their human handlers. So they are producing more complicated
mathematical formulae in order that robots can constantly adjust themselves to
human intentions.
This suggests that the world could be on the verge of a great management
revolution: making robots behave like humans rather than the 20th century's
preferred option, making humans behave like robots.
46. Tomorrow's robots will be free to move around rather than being locked
up in cages so as not to hurt people.
47. It is not easy for people to regard robots as management stuff, for the
later are mostly seen in science fictions.
48. Robots appear more like living creatures as they enter into the service
industry.
49. According to the Pentagon's plans, many of its robots will essentially
become killing machines.
50. The Japanese didn't use a lot of robots to clear up after the recent
earthquake, considering their world leadership in the robot field.
51. Companies should show their workers that robots can be more of a helper
rather than a threat to them.
52. The fact that more and more human-like robots are used in workplaces
will surely arouse reaction in a time of high unemployment.
53. Robots, who are considered as an engineering instead of a management
problem, have been largely neglected by executives.
54. Scientists are trying to enable robots to constantly adjust themselves
to people's intenlions.
55. The example that Germany has lost fewer manufacturing jobs than Britain
shows that robots can help preserve manufacturing jobs in the rich world.
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