The growing conflict in service industries, especially the conflict between
patients and doctors, has aroused a heated discussion as to the solutions to
this phenomenon. Views on the topic vary greatly among people from different
walks of life.
There are several things we can do based on the causes for such conflict.
First, patients usually do not have a thorough understanding of how challenging
and frustrating a doctor's job could be; therefore, the government could create
more chances for people to have access to that kind of information. Also, it is
also suggested that regular experience sharing from experienced doctors and
constant communication with patients,particularly those suffering from severe
diseases, should be required of young inexperienced doctors so that they can put
themselves in the patients' shoes. Finally, balancing medical resources in
different areas will greatly relieve the pressure on doctors and hospitals
because they do not need to deal with so many patients at a time.
From my perspective, it is crucial that the relationship between doctors
and patients be improved remarkably and immediately. Only in this way can we
build a harmonious society.