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A Letter to the Editor of aNewspaper
June 20th, 2004
Dear Mr. / Miss Editor,
I am a student from Tsinghua University and Iam writing to you about my
experience of buying adictionary and my complaint about the service of
abookstore.
It was about a month ago. I went to a bookstorenearby the university to buy
an English dictionary. Itwas only after I paid for the dictionary and returnedto
school that I found some pages were missing. But when I went back to the
bookstore to tellthem about the matter, they said that I should have checked the
dictionary before I left thestore. According to them, it was my fault and they
hold no responsibility for the whole matter.
What I want to say is that sincerity and enthusiasm are vital to the
survival of serviceindustries in such a market economy featured by fierce
competition. It was quite easy forthem to change the dictionary for me but they
refused to do so. They will lose all customers ifthey persist in doing so. I
hope that this letter can draw the attention of the whole society andthat the
problem can be solved as soon as possible.
Best regards.
Yours sincerely
Li Ming |
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发表于 2017-11-20 22:43:30