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一项新研究揭示，在商务邮件中，笑脸表情和类似的逗趣表情可能不会让收件人感到开心。这些表情会影响收件人分享工作信息的意愿，且给人留下不专业的印象。下次在邮件里使用表情符号的时候，可要多想想了!
Signing off an email to a colleague with a chirpy smiley might be more
contentious than you think.
你可能没想到，在发给同事的邮件中使用调皮的笑脸表情会引发这么大的争议。
Including smiley faces or similarly perky emojis may undermine information
sharing and imply professional ineptitude, according to a new study by
researchers at Ben-Gurion University of the Negev in Israel.
根据以色列内盖夫本古里安大学的一项新研究，笑脸或者类似的逗趣表情可能会影响收件人分享工作信息的意愿，且给人留下不专业的印象。
"Our findings provide first-time evidence that, contrary to actual smiles,
smileys do not increase perceptions of warmth and actually decrease perceptions
of competence," revealed Dr Ella Gilkson.
艾拉•吉尔科森博士表示：“我们的研究结果首次证明，与真正的微笑相反，笑脸表情不会给收件人更温暖的感觉，还会令他们对发件人的能力评判打折扣。”
"In formal business e-mails, a smiley is not a smile," the post-doctorate
fellow in management revealed.
这位管理学博士后表示：“在正式的商务邮件中，笑脸表情不等于微笑。”
Researchers from BGU, the University of Haifa and Amsterdam University
conducted a series of experiments with 549 participants, hailing from 29
different countries, according to a paper published in the journal Social
Psychological and Personality Science.
《社会心理学与人格科学》期刊刊登的论文显示，本古里安大学、海法大学和阿姆斯特丹大学的研究人员对来自29个国家的549名参与者进行了一系列实验。
Participants were each required to read similar work-related emails from a
stranger and subsequently evaluate their warmth and professional competence.
Some of these included smileys, others didn’t.
每名参与者都需要阅读陌生人发来的相似的工作邮件，然后评估对方的热情程度和专业能力。这些邮件有的包含笑脸表情，有的没有。
Surprisingly, they found that the inclusion of smiley emojis had no impact
on people’s perceptions of warmth and lowered their perceptions of
competence.
令人惊讶的是，他们发现笑脸表情不会影响收件人感受到的热情程度，不过会对发件人留给对方的专业印象有不利影响。
"The study also found that when the participants were asked to respond to
e-mails on formal matters, their answers were more detailed and they included
more content-related information when the e-mail did not include a smiley,"
explained Dr. Glikson.
吉尔克森解释道：“研究还发现，参与者应要求回复公务邮件时，当电子邮件不包含笑脸符号时，他们会提供更详细、更相关的信息。”
"We found that the perceptions of low competence if a smiley is included in
turn undermined information sharing," she said.
“我们发现，如果电子邮件中含有笑脸符号，那么他们会感到对方不专业，这会破坏他们分享信息的意愿。”
The study even showed that there's a glimmer of sexism in emoji usage.
研究还表明，使用表情符号还有一丝性别歧视的意味。
It revealed that when the gender of the email sender was unknown,
recipients were more likely to presume that an email which included a smiley
icon was sent by a woman.
研究透露，当发件人的性别未知时，收件人更倾向于认为含有笑脸符号的电子邮件发送者是女性。 |
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发表于 2017-9-22 20:55:14