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You should spend about 20 minutes on this task.
You have bought a washing machine. First you found that the machine damaged
your clothes, and you had it changed. Then you found that the new one seriously
entangled the clothes. Write to the manager of the department store to complain
about it.2 You should write at least 150 words.
Dear Sir or Madam,
A few months ago I purchased a washing machine (Sanyo XQB50-68) from your
department store. After a few weeks I found that it had seriously damaged the
clothes. I asked you to change one for me, which you did. Now I want to ask you
to change this one for me again.
This one does not damage my clothes any more, but I have found that it
tangles the clothes seriously and when it automatically begins to spin the water
out, the machine shakes so heavily that it stops by itself. In the instruction
booklet you have not mentioned this defect and neither have you told the user
how to solve the problem. I am quite annoyed by the fact that sometimes when I
came back from work to take the clothes out to dry, they were still unwashed.
When I at home. I have to tend it frequently to untwist the entangled clothes.
Is that what you call your machine “fully automatic”?/Please change a new one
for me that will not entangle the clothes. Otherwise, I would ask you to give my
money back, or I would complain to the Consumers’ Association.
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