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电话业务、客服咨询都是公司里经常会碰到的问题。虽然快捷高效，但是由于通话双方都见不到面，很可能当对方说了一大堆后，你还是懵逼状态，不止所以然。因此，在电话中谈业务时除了要记下关键句词以外，还要注意一下几点：
(1)要清楚的介绍自己，并确认接电话的对方是否是自己想要找的人。
情况一：接电话刚好是你要找的人。
A: Hi, I am Tom. May I speak to Peter?你好，我是汤姆，请问皮特在吗？
B: This is Peter speaking.我就是皮特。
B:That's me. 我就是。
情况二：接电话的人不是你要找的人。
A:May I speak to Mr. Li？请问李先生在吗？
B: He's not here right now. 他现在不在这里。
B: What bad luck! He's not at home. 真不凑巧！他出去了。
B:He is in conference and cannot come to the telephone.他在开会，没空来接电话。
B:You've just missed him. 你刚好错过他了。
B:He's just stepped out. 他刚好出去了。
情况三: 接电话的人转交电话给你要找的人。
Hold on a moment, please, I will call him for you.请稍后，我帮你叫他。
Hold the line, please, let me see if he is in.请稍等，我看他在不在。
Wait a moment, please, I will get him for you.请等一下，我帮你找他。
Let me transfer your call.我把电话给你转过去。
（2）留口信。
Shall I take a message for her?我可以留口信给她吗？
Can I leave a message?我可以留口信吗？
May I take your message? She is not in. 她现在不在。我可以为你留言吗？
Would you mind taking a message for him?你需要留口信给他吗？
Would you ask him to call back when he comes back?他回来时，需要他给你回电话吗？
Please tell her to ring me when she gets back.她回来后，麻烦你告诉她回我电话。
Tell her I called her.告诉她我打过电话给她。
（3）打错电话。
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话。
I'm sorry, it isn't. I think you have the wrong number. 我很抱歉，这不是。我想你打错电话号了。
I think you are calling the wrong person. My name is not Mr. Bernie. 我想你是打错电话了，我不是伯尼先生。
I'm afraid you have the wrong number. I suggest you look in the phone book. 我想您打错了。我建议您查一下电话簿。
You might make a wrong number? 你一定打错电话了吧？ | 
发表于 2016-12-13 18:21:51