情景商务英语:004电话英语（二）

英语自学网

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        A:Hello,Pasadena Inn, this is Sandy, __(1)__?
       
        B: __(2)__
       
        A:I can help you with that. what date would you like to make a reservation for?
       
        B:We'll be arriving May 12th ,but __(3)__
       
        A:Oh,I'm sorry sir, __(4)__The person you need to speak with is Tony Parker, __(5)__ Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?
       
        B: __(6)__
       
        A:He'll be out all afternoon, he might not be able to return your call until tomorrow, Will that be alright?
       
        B:Yes.I suppose.My name is Sam Darcy. __(7)__
       
        A:Could you please spell your last name for me?
       
        B:Sure. It's D-A-R-C-Y.
       
        A:Okay. Mr Darcy,and your phone number is 660-843-3233?
       
        B:That's 3235.
       
        A:Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.
       
       

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        how may I direct your call I'd like to speak to someone about reservations. I would like to make reservations for the penthouse. I only handle bookings for our standard rooms. he makes all the arrangements for our executive accounts. When do you expect him back in? He can contact me at 660-843-3235 .