Dear
We have received your letter acknowledging receipt of the items we mailed
to you and noticing us to cancel shipment of your order for those items which
are back ordered.
We will be issuing you a refund as soon as we have completed the necessary
paperwork for your account.
We would like to take this opportunity to thank you for shopping through
[name] Our new [specify] catalog should be arriving at your home shortly, and I
believe you will be pleased by some of the beautiful choices our buyers have
made this season.
Thank you for your patience and understanding and for providing us with the
opportunity to be of service to you.
-商务英语
daiy