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你有没有遇到过去商店退货被拒？盛怒之下，怎么来写投诉信呢？听了就知道。
TIPS
本篇对话中，主持人的对话不需要听写，只需听写嘉宾的话
主持人对话①"It's legitimate in the United States to complain, it's legitimate to take a product back to a store, and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Lida, how would you put this into context, into a classroom? How would you teach -- I guess it would be kind of an assertiveness training?"
主持人对话②"What did you say to the clerk? I'm curious, how did you handle that?"
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"I'm guessing that there are students from a lot of cultures where this cultural behavior we have in the United States of being very forthright about what we think and what we want -- that's the part that would be a lot harder for them than the linguistic part of complaining, which is just saying 'here is the problem.'"
"I think in teaching, the first step is providing that cultural background. What is the return policy of a store? And understanding that it isn't the same from one store to the next. I had an incident a few weeks ago where I bought some clothes for my daughter from a store where I just assumed that if they didn't fit her, because she wasn't with me at the time, I just assumed that if they didn't fit I could bring them back.
"And they didn't fit, and I went back to the store, and to my utter surprise this store would not refund my money. It would only give me a store credit or allow for an exchange. And I was very shocked because I was used to shopping in stores that provided you with a full refund for your money."
"I expressed my surprise. But at the same time, I reminded myself that this is not -- you know, the clerks are the people in the first line of fire. But we have to remember that they are not the ones who set the store policy." | 
发表于 2016-8-2 11:07:37