职场点津：如何处理职场矛盾（下）

英语自学网

　　曾经观点和老板的不一致?曾经和同事想法不同?由于对一个项目看法不一而被一位同事打晕?(呃，也许最后一种有些夸张，不过这样的事情真的曾发生过……)
        　　Make use of the following tips to resolve conflict at work.
你可以试着利用下面的方法来解决职场矛盾。
        　　(1) Choose your battles. 矛盾的性质严重吗
        　　How important is the dispute really? Does it truly affect you, and is it a
chronic problem? If it's a one-time incident or mild transgression, let it pass,
says Steven Menack, a professional divorce and business mediator.
        　　(2) Expect conflict. 认识到矛盾时时处处都会出现
        　　Decide that friction will occasionally emerge in the course of human
relationships, Stieber says. Don't fear it -- rather, learn to spot the symptoms
early and see opportunity in the resolution.
        　　(3) Use neutral language. 避免强烈的语气
        　　Avoid judgmental remarks or sweeping generalizations, such as, "You always
turn your reports in late." Use calm, neutral language to describe what is
bothering you. For example: "I get very frustrated when I can't access your
reports because it causes us to miss our deadlines." Be respectful and sincere,
never sarcastic, Menack suggests.
        　　(4) Practice preventive maintenance. 就事论事
        　　Avoid retreating to the safety of withdrawal, avoidance or the simplistic
view that your co-worker is a "bad person," Stieber says. These are defense
mechanisms that prevent the resolution of conflict.
        　　Menack suggests focusing on the problem, not the person. Never attack or
put the other person on the defensive, he says. Focus on actions and
consequences.
        　　(5) Listen actively. 主动聆听
        　　Never interrupt the other party, Menack urges. Really listen and try to
understand what the other person is saying. Let him know you understand by
restating or reframing his statement or position, so he knows you have indeed
heard him.
        　　(6) Get leverage on yourself. 发挥杠杆作用
        　　When dissent between you and a co-worker appears without resolution, it is
time to get leverage. Ask to be held accountable. This brings your performance
evaluation into the equation but without taking away your responsibility for
resolving the conflict. This is hard to do, but remarkable change can happen
when you are held to task.