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常用应急场景
范例一：Boss talked to me
The boss had an informal discussion with me this morning, I feel really down.
What’s up?
Well, actually I failed to meet a deadline last week and I forgot to answer an e-mail for a VIP customer yesterday.
Anything that distracts you from work?
Yes, everything. I feel overwhelmed by the daily work. Sometimes, I just can’t focus on what I am doing. What is worse, though I make plans for a whole week, I always have to make changes later on because other things come up. I can’t manage my time well. I can’t handle work well. I am afraid I was screw up more things.
Look, Lucy. Things are not so bad as you said. This is our company’s busiest time in a year. You need to relax a little. Don’t push yourself too hard, ok?
Well, I will try.
范例二：Manager did wrong
How do you think a manager should react to an employee’s unsatisfactory work?
If I were a manager, I would have a private talk with this employ to figure out the reasons. It is very important to have this one-to-one discussion in an unthreatening situation without any distraction.
Exactly, I overheard a manager scold his employee in the elevator this morning, they were from the company on the 12th floor, I guess. They were only three of us in the elevator, I felt very embarrassed to be in the middle of them.
Well, I guess the employee would feel more embarrassed and probably angry. Anyway, it is not wise at all to give a harsh time to your employee in front of others, especially strangers.
Sure, no matter what happened, they should wait to discuss in their office and find the solution in a positive way. |
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发表于 2016-7-13 22:54:33