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职场点津:接待客户(一)

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发表于 2016-7-9 23:38:11 | 显示全部楼层 |阅读模式
  在展位上,有位顾客向梅咨询旅游事务,打算预定旅游……
          (M = May, C1= Customer1)
          M: Hello, can I help you?
          你好,需要帮忙吗?
          C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday
please.
          呃,是的。我昨天拿了一本宣传册,现在我想
          M: OK, which holiday are you interested in?
          好多,你对哪个旅游感兴趣?
          C1: Em, this one here, on page 34.
          嗯,这个,34页上的。
          M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is
that the one?
          哦,就是现在打特价的,九折,是这个吧?
          C1: Yes, that's the one.
          对,就是这个。
          M: Good. Could you please fill in this booking form. We need your full
address and a deposit of 20 percent. You can pay by cash or credit card or
cheque.
          好的。请您填一下这张预定单。请填您的详细地址并交付20%的定金。您可以用现金、信用卡或是支票支付。
          C1: I'll need a receipt.
          我要收据。
          M: Yes, of course. And within a week you should receive confirmation of
your booking. We then need to receive the balance at least ten days before the
holiday begins.
          当然。一周内您会收到我们的确认信息。请在旅游开始十天前交付余款。
          C1: Thank you very much.
          谢谢。
          M: OK, if you'd like to fill in this form...
          好的,请您填一下这张表……
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