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发表于 2016-7-11 20:46:17
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A regular client telephoned an order for a new series of ads. The person taking the order simply wrote out a standard order form. Not until too late did the publisher learn that the client had wanted the new ads to be four times as large as the old. But the smaller ads had already been set in type by then. So the client decided to run them.
One clerk's job around that newspaper office was pretty shaky for a time.
We're looking not listening. How often in introductions has a name failed to stick because your mind was in the way its owner looked or acted? For the same reason, and far more often than you may think, other information fails to come through.
We are busy listeners. We try to listen while giving part of our attention to a newspaper, or a radio or TV program. Outside noises also bid for a share of our attention. No wonder we don't really "hear. "
We miss the big idea. Once I gave my students a list of vocabulary words from a recording of a newscast. The students were to listen for these words and decide how they were used in context.
Then I questioned them about the general content. They replied, "Oh, we weren't listening for that; we were just listening for the words. "
The poor listener "just hears words. " Have you ever had the feeling that a upeaker said a lot but that you didn't quite "get" it all? This may have been the speaker's fault. Or perhaps you haven't learned to look for the main ideas and the important supporting details.
Our emotions make us deaf. Do you recall a speech or conversation that got you riled up(激怒)? How well did you listen once your blood started to boil?
When someone offers opposing ideas on a subject like religion or politics , we often feel it is risky to listen. Most of us have strong opinions on these subjects. We are afraid* we might hear something that could make us question our own views. We mentally stop listening while we plan our verbal counter-attack.
These are some of the common listening faults. Fortunately, with so little effort, you can correct any of them. I suggest these six ways to make yourself a better listener;
(1) Learn to concentrate. It's an important part of listening. Practice such games as "Take 2, plus 3, minus 5, plus 4 times 2, minus 6—what's the answer?" Similar exercises are used in listening-training courses.
(2) Run a TV test. With a friend or relative listen to a radio or television talk. See how many of the ideas presented you can recall. You may find yourself lost. "Well, he sort of talked about. . . And then he said. . . and then. . . " If so, you may have missed the main point. With the other listener, try to agree on a pretty specific statement of the main ideas.
(3) Cut out distractions. Resolve to put aside the newspaper and stop half-listening to a radio or TV program when someone is trying to talk to you.
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