Dear
You deserve an explanation for what went wrong in our accounting
department， and I hope that this letter will serve to resolve our recent
difficulties.
I know that you can appreciate the fact that it has taken some time to find
out exactly what occurred， and，therefore， please accept our apologies for the
delay in this response.
Apparently， your payment was received in a timely fashion，but it was
credited to an account which bears a similar name to yours. Therefore， we
commenced sending you our standard notices requesting payment， in keeping with
our routine policy. Even after the posting error was rectified，our accounting
department failed to notify our credit department， which is why you continued to
receive our correspondence demanding payment.
I know how exasperating this has been for you and I am deeply sorry that it
has taken so long to straighten out this problem. While there is a procedure
within our firm to preclude this type of error from occuring， we are reinforcing
this procedure.
You have been a valued customer of ours for a long time and we appreciate
your affording us the opportunity to serve you. You may rest assured that this
problem will not surface again.
-商务英语
daiy
发表于 2016-7-10 14:56:50