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The checker called the bag girl over, who went back to aisle 4 to do a
price check. She returned shortly; $5.32 was indeed the correct price. The
checker gave Delbert 64 cents to cover the overcharge and the tax. He told her
that he thought he was supposed to get the item free if Ralfs overcharged him
for it. She said, “Oh, we don’t do that anymore.”
That figures, Delbert thought. Just before he got to the store exit, he saw
an assistant manager. Delbert asked him about the overcharge policy. The man
said, “Yes, for most items, if you’re overcharged, you’ll get the item for free.
Let me get the manager for you.”
When the manager arrived, Delbert explained his situation. Silently, the
manager looked at the receipt and then asked for Delbert's 64 cents. The manager
went to aisle 4 to check the price tag. He returned to Delbert about five
minutes later. He gave him $5.32. Delbert thanked him. The manager said “You’re
welcome,” but he didn’t say it in a friendly manner.
Delbert didn’t feel sorry for the manager, the clerk, or the store. Their
overcharge policy wasn’t posted anywhere for customers to see. The employees
knew nothing about it, or else were told to keep quiet about it. Delbert had
spent way too much time over the last 15 years trying to figure out Ralfs’
tricky and confusing price tags. They owed him a lot more than $5.32 for all his
wasted time over all those years. |
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发表于 2016-7-10 09:20:56