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Can you tell me what is standard procedure for taking orders over the phone?
When we receive phone orders, the first thing we need to do is to input the customer's information into the computer system. You can do that when you are talking to the client. It's probably easier to do that way, otherwise you might forget to ask them for some of the important information.
After you put it into the computer, is it all automatic then?
Unfortunately, not. As of now, the computer system functions only as a databank for marketing studies. After you get their information in the computer, you still have to write out a manual order on the right form. If the order is for the automotive department, you use the blue form. If they ordered something from electrical, use the pink form.
There are only two kinds of forms, right?
Yes. And once you get them filled out, you make a copy to send to financial so they can make an invoice, and you send the original to the right department.
Do I give it to just anybody? Or is there a specific person who is responsible to receive the order forms?
Once you've finished all the other steps, you can just give it to the department secretary. She'll make sure it gets to the right place.
Okay, thanks.你能告诉我接收电话订单的标准流程吗？
接到电话订单时，我们需要做的第一件事是把客户的信息输进计算机系统，这些你在和客户交谈时就能做。这样做可能会更容易些，否则你也许会忘记问他们一些重要的信息。
把信息输进电脑之后，那其他的就不用管了吗？
很遗憾，不是这样的。就现在来看，计算机系统只能作为市场研究的数据库。把客户的信息输进计算机之后，你还要用正确的格式手写出订单。如果订单是汽车部门的，就用蓝色表格。如果订购的是电子产品，就用粉色表。
我们只有两种表格，对吗？
是的。一旦你填空订单，就应该复印一份交到财务部门，这样他们就能开出发货清单，你就能把原件交到相关的部门。
我把这表给谁都行吗？还是有人专门负责接收订单？
这些步骤都完成了之后，你就可以把表交给部门秘书。她会确保把表交到相关的地方去。
好的，谢谢！
automotive 汽车的
invoice 发票；发货清单
take an order 接收订单
over the phone 通过电话
just anybody 随便什么人 | 
发表于 2016-8-2 11:03:27