|
|
030 hotels
Words
Facilities swimming pool reception(ist) porter/bell hop waiter/waitress tip
mini bar maid
Wake-up call complimentary concierge luggage/baggage
Phrases
Book a room make a reservation check into a hotel check out of a hotel
order room service
Use the facilities book in advance pay the bill turn down service internet
assess business centre
Beauty parlor
Beginner
A; good morning! The hingland hotel. How may I help you?
B: good morning. I’d like to book a room for Friday night and Saturday
night.
A: certainly. What kind of room would you like?
B: a single room please. I hope you’re not fully booked.
A; a single room? That’s fine. In whose name shall I make the booking?
B; jones. According to your website, the nightly rate is $50, including
breakfast.
A: we offer a 20% discount for guests staying of Friday and Saturday. The
total cost will be $80, including breakfast.
B: thank you very much. I look forward to seeing you on Friday.
A; could I just take your credit card number please? I should mention that
there is a cancellation charge of $20.
B: that’s fine. My credit card number is …
Intemp3ediate
A; did you enjoy your weekend at the highland hotel? I heard it’s and
excellent place to stay and has good facilities.
B: I had a wonderful time. The rooms are not very big, but they are well
furnished. The restaurant is excellent and reasonably priced. There’s a sauna a
Jacuzzi.
A: do they have a swimming pool?
B: no, they don’t. they have a beauty parlor, but I didn’t go there.
A: what’s the service like?
B; it’s very good. Check in and check out only took a few minutes. The wait
staff is very good. A waiter recommended their baked fish, which tasted
wonderful. The hotel was quite full, so I’d suggest making a reservation if you
intend to go there. The hotel offers a discount at the weekends.
A: it sounds perfect. Did you have any complaints at all?
B; there was a problem with the internet access, so I couldn’t check my
email, but I didn’t complain about it to the management.
A; I suppose you were happy to forget about the outside world.
B; yes, I was. Here’s their business card.
A; thanks. Was there a mina bar in the room?
B; no, there wasn’t. there is a bar on the ground floor and of course you
can buy drinks in the restaurant to go with your meal.
A: one of the things I dislike about hotels is that everyone expects
tips.
B: I know. At the hingland hotel, they have an interesting policy. When you
check out, you put some money in a special box at reception. Each evening, the
money in the box is shared equally by the hotel staff. |
|
发表于 2016-7-13 21:58:06