【白领英语】不能太严肃(4/4)
Introduction： Mr Socrates, the big boss from America, is in town and everything must be just right. Unfortunately the hotel room Anna booked for him isn't right so it's up to her to sort it out and that involves some complaining.
Hints:
Miss Fit
assis
Denise
Mr Socrates
errr
全文听写，英式拼法
注意标点符号和语气词的使用
http://t1.g.hjfile.cn/listen/201302/201302100420589486738.mp3Now hello Miss…?
Miss Fit.
Miss Fit? This is the office assis, I mean Manager here. This isn't good enough. My colleague has made it quite clear that the room did not meet our requirements and I would like you to resolve this matter as quickly as possible or I will have to cancel our reservation.
Sadly, we have no other twin rooms available and anyway.
Alright, I'd like to speak to your manager please. Really.
Good old Denise. I can tell she's done this before but will talking to the manager really sort things out? Let's remind ourselves of some of the phrases you can use when you need to complain.
I'm very disappointed with your service.
The standard of service is not good enough.
The room I booked did not meet my expectations.
And to get things sorted you could say.
I would like this matter resolved as quickly as possible.
Or
I would like to cancel my reservation and get a full refund.
Let's see if Denise has sorted things out?
So have you managed to sort out Mr Socrates?
Oh yes, Anna's got him a new room.
Thanks Anna, I'll let him know. And what about the orange juice?
Errr.
Freshly squeezed, every morning!
Oh golly gosh, that reminds me, we need some here in the office. He's going to be here any minute and he says he's got some important news for us.
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