【白领英语】提高电话礼仪(1/4)
Introduction： Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond?
Hints:
Denise
Anna
Tip Top Trading
注意语气词和标点符号的使用
全文听写，英式拼法http://t1.g.hjfile.cn/listen/201212/201212301040416259820.mp3Yes?
Stop. That's all wrong. I'm going to call you again, this time.
Hello. Here we are in the middle of a telephone training session with Denise and Anna. What fun.
This time, you don't say "yes" when you answer, it's rude. Call me and I'll show you how it's done.
Hello? Tip Top Trading.
Wow, that's good.
And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it.
Hello? Tip Top Trading. Denise speaking.
No.
What?
Say "Anna speaking."
Oh, sorry, I'm so stressed by all this.你好？
停，你这样说是错的，我会重新打给你，这次......
你好，这次我们来到Denise和Anna电话训练的中间部分，这真的太有趣了。
这次，当你回答的时候你不能说“Yes”，这是不礼貌的。打电话给我，我会做给你看你应该怎么说。
你好？Tip Top Trading。
哇，这真的很好。
你也可以说你的名字。你好，Tip Top Trading，这是Denise，试试看。
你好？Tip Top Trading，这是Denise。
不对。
什么？
你应该说“这里是Anna”
对不起，我对这个很有压力。
——By lsy34
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