【白领英语】表扬(3/3)
《白领英语》是BBC教学频道推出的新系列节目，为你讲述办公室的故事，并且提供很多职场技巧。
Introduction： After Tom’s embarrassing mess-up of orders and visits from angry clients, the boss is not pleased. He calls Tom and Anna into Room 301 – the place where difficult conversations take place.
Hints:
Shhhh
n-yes
ah
Mr Socrates
Mrs Kumquat
Tom
Imperial Lemon
注意标点符号的使用
全文听写，英式拼法http://t1.g.hjfile.cn/listen/201212/201212081239233839629.mp3Shhhh. Hello?
Ah, good afternoon Mr Socrates, I mean, er, morning, ha ha, where you are it's, yes, no, n-yes. I'm not sure. Mrs Kumquat, did she? Well, it was very unfortunate. purple, yes, purple, totally unacceptable, I will. If you'd like I could. Mr Socrates? Hello? Mr Socrates? Oh, he's gone.
Right where was I? Tom, great work. Anna, I'm disappointed. No, no, Anna, great work, I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs Kumquat was so angry she even emailed Mr Socrates. OK, that's it.
Phew. What a relief for Anna. Let's listen again to some of the phrases Paul used to praise her.
Well done.
You were in a difficult situation and you handled it well.
So, great job. I'm really impressed.
He also explained why he thought Anna had done a good job.
You remained calm, friendly and professional.
Excellent work Anna. But Tom's mistakes have given everyone a lot of work to do tomorrow.
First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what's going on in there.嘘嘘嘘，你好？
Scorates太太下午好，我的意思是，早上好，你在哪里，是，不是...我不确定，Kumquat太太，是吧？这真的很不幸运，紫色，好的，紫色，总的来说不能接受，如果你要我做的话，Scorates太太？Scorates太太，他走了。
Tom，做得好，Anna，我很失望。不是，Anna，做的很好，我想你负责Imperial Lemon的演讲。Tom，如果你跟你的客户还是这样说的话，你要有自制力。Kumquat太太非常生气，甚至她还写电子邮件给Scorates太太，就是这样了。
对Anna来说这是一个安慰，让我们来听听看Paul是怎么赞扬她的吧。
做的很好。
你处于一个很艰难的情境，但你处理得很好。
做得很好，我印象很深刻。
他也解释为什么他觉得Anna做得很好。
你很冷静，友好和专业性。
Anna做得很棒，但Tom的错误导致每个人明天很多事情要做。
首先，明天我们要把这个脏乱的局面先结局。Tom，我要你给每个客户打电话，检查清楚产品的顺序。Anna，你去仓库看看，到底发生了什么事。
——By lsy34
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