【白领英语】道歉(2/3)
《白领英语》是BBC教学频道推出的新系列节目，为你讲述办公室的故事，并且提供很多职场技巧。
Introduction： Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!
Hints:
Tom
Tip Top Trading
注意标点符号的使用
全文听写，英式拼法http://t1.g.hjfile.cn/listen/201212/201212031121287644129.mp3800,000 plastic pineapples?
That's totally unacceptable.
I didn't even have anywhere to put them, and pineapples are so much bigger than grapefruit.
It must have been very inconvenient for you.
It certainly was. When he took my order, your colleague Tom told me that Tip Top Trading was the most reliable firm in the industry.
You have my word that we will sort this out. We'll remove the pineapples and have your grapefruit sent via express delivery this afternoon.
Good. Thank you.
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
Oh, well, that would be nice.
Tip top Anna. Excellent work and excellent words.
They're made with revolutionary premium faux-orange, laser-curvedefinition technology. You will be the first to have them.
Wow, now that's good customer service. Tell me, do you have any other artificial fruits in this range?
Yes. Well, it's a bit of a secret, but you're a trusted client, so I think I can tell you.
Go on.800,000箱塑料的菠萝？
那完全不能接受。
我甚至认为没有地方放置它们，并且菠萝要比柚子大很多。
它肯定对你不方便。
当然。当他接受我的订单时，你的同事汤姆告诉我Tip Top贸易有限公司在这个行业是最可靠的公司。
我保证一定会解决这个问题的。我们会移去菠萝，并且今天下午通过快递来寄送你的柚子。
好的，谢谢！
并且包括了最新一期的仿制橙子来弥补你的损失。
哦，好的，那肯定很棒。
Tip Top贸易有限公司的安娜，做的很好，说的也很棒。
他们是由更新过的仿制橙子和激光技术制作的。你肯定第一个收到他们。
哇，很棒的客户服务。告诉我，在这个范围内，你有其他人造的水果吗？
是的，好吧，虽然它是秘密，但是你是值得信赖的客户，因此我可以告诉你。
继续。
——译文来自: jianjun1990
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