【词汇大师】我要投诉你！（2/2）
你有没有遇到过去商店退货被拒？盛怒之下，怎么来写投诉信呢？听了就知道。
TIPS
本篇文章中，没有主持人的对话。
hints
analyzed
demonstrated
戳节目订阅，掌握节目最新动态。http://t1.g.hjfile.cn/listen/201202/201202250818507921050.mp3"I think that's a perfect letter of complaint. She states what the problem is. She states what correction she would like the company to make. The tone is neutral; she doesn't come across as angry or demanding. It's short -- you know, there's nothing extra there, so that the person reading the letter doesn't have to go hunting, you know, through the letter. What is it that happened, and what does the person want?
"And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we've provided, like the one that you just read.
"What is much harder, of course, is for people to get experience complaining verbally, in person. And so once we have demonstrated, by means of either video or literature, several scenarios in which complaining takes place, and we've analyzed the language and structures that go into complaining, the final step -- and perhaps the most important one -- is to give students practice complaining in a sheltered environment; in other words, in the classroom. And I would do that by means of role playing."
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