实用英语：Helpdesk 信息咨询服务台
Jo: This is Real English from BBC Learning English. I’m Jo.Jean: And I’m Jean.
Jo: Today we’re going to look at words and phrases that have recently
become part of the English language.
Jean: 在我们今天的《地道英语》节目当中，我们要来了解和学习一些英国英语语言当中新出现的新词汇和短语。
Jo: Today’s word is helpdesk. That’s help H.E.L.P. and desk D.E.S.K.
Helpdesk.
Jean: Helpdesk. 帮助，还有这个桌子，这是什么意思呢?
Jo: Well, a helpdesk is somewhere you call to get help with your computer,
for example.
Jean: OK 我知道了，a helpdesk 就是给用户大众提供帮助而设置的咨询或是信息服务台。
Jo: Yes. If you have a new computer system at work, you might have problems
and say let’s call the helpdesk.
Jean: 或者如果我说 I work on a helpdesk 就是说我在信息咨询服务台工作。
Example
A: Whatever I do my computer won’t connect to the internet.
B: Well, why not call the helpdesk? They’re open 24 hours.
Jo: Do you like my new mobile phone, Jean?
Jean: Yes I do, is it good?
Jo: Yes, but it was difficult to use at first. I had to call the helpdesk
to find out how to use it properly.
Jean: Really?
Jo: Yes. But they were very helpful.
Jean: How many times did you call?
Jo: Quite a few times. I’m not very good with technology. Fortunately the
people on the helpdesk were very patient.
Jean: Well that’s good that they’re very patient with you. 好了，今天我们学到的新词
helpdesk 就是在车站酒店等公共场所服务机构所设置的咨询服务台。And that’s all we have time for today.
Jo: Yes, that’s all. You’ve been listening to Real English from BBC
Learning English. Join us again soon for more up-to-the-minute Real English.
Bye.
Jean: See you next time.
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