轻松掌握英语实用口语：投诉
W: Are you the manager of apartment management service?M: Yes, I am. Can I help you?
W: I’m here to see you on behalf of the dwellers in the apartment. The
heating system in the apartment doesn’t work yet. Last time you promised you
would fix it in two days. But two weeks have passed. We are freezing.
M: Oh. I’m sorry for that. This time I assure you we’ll fix it before
Christmas.
W: What? That’s another week to go!
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